Terms of Service

1. Agreement to Terms

By downloading, registering, or using the Pamba Fresh mobile application or website (pambafresh.com), you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.

2. Service Scope & Delivery Window

Pamba Fresh provides daily morning deliveries of farm-fresh milk and dairy products.

• Morning Delivery Window: Deliveries occur between 5:30 AM and 7:00 AM daily.
• Doorstep Drop: Deliveries are placed in designated doorstep milk bags or boxes. Customers should retrieve items promptly to maintain temperature.
• Service Areas: Delivery is restricted to serviceable pin codes and verified geo-fenced zones. If an address falls outside our active delivery radius, service may be suspended or refunded.

3. Subscriptions & Cutoff Times

• Evening Cutoff: Modifications, cancellations, quantity changes, or vacation pauses for the next morning's delivery must be submitted prior to the 8:00 PM cutoff time on the preceding evening.
• Vacation Pause: Paused days are not billed. Any prepaid deduction for a successfully paused delivery is credited back to your wallet.
• Changes submitted after the cutoff cannot be accommodated for the immediate morning drop due to batch packaging schedules.

4. Prepaid Wallet & Payments

• Wallet Balance: Fulfillments require an adequate wallet balance. If balance falls below the cost of scheduled deliveries, delivery may be paused until recharge.
• Auto-Refunds: If a delivery is skipped, reported damaged with photo verification, or missed by our fleet, the corresponding amount is credited back to your prepaid wallet immediately.
• Refund to Bank: Customers closing their account may request a withdrawal of unutilized deposited wallet balance back to their original payment source.

5. Quality Assurance & Dispute Reporting

We test each daily morning batch for natural fat percentage and SNF. In the rare event of a quality defect or broken bottle seal, customers must report the issue via the in-app Help & Support section with photo proof within 6 hours of delivery (by 1:00 PM on the delivery day) for an instant replacement or wallet credit.

6. Contact & Support

For any inquiries regarding these Terms of Service, please reach out to us: