Privacy Policy

1. Introduction

Welcome to Pamba Fresh ("we", "our", or "us"). We provide daily morning subscription milk and fresh dairy delivery services. This Privacy Policy outlines how your personal information is collected, used, and protected when you use our mobile application (Android & iOS) and our website at pambafresh.com.

2. Information We Collect

To provide timely morning doorstep milk deliveries, we collect the following categories of information:

• Phone Number: Used as your primary account identifier and for secure SMS OTP authentication. We do not require passwords.
• Delivery Address & Geolocation: Used solely to map your doorstep to our nearest local distribution hub and enable early morning drivers to fulfill deliveries before 7:00 AM.
• Customer Name: Used on your morning subscription delivery slip and for customer support communication.
• Payment & Wallet Information: Payments are processed via PCI-DSS compliant third-party gateways (e.g., Razorpay). We do not store raw credit card numbers or UPI PINs on our servers.
• Device Information: Device model, OS version, and Firebase Push Notification Tokens to send morning delivery status alerts and cutoff reminders.

3. How We Use Your Information

• To process daily milk subscriptions, pause requests, and morning deliveries.
• To maintain your prepaid in-app wallet balance and apply automated refunds for paused or skipped delivery dates.
• To send order notifications (e.g., "Delivered at Doorstep with photo proof").
• To provide responsive customer support and dispute resolution.
• We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security & Storage

All API traffic between your device and our servers is encrypted in transit using industry-standard TLS/HTTPS protocols. Data is stored on secure cloud databases protected with strict firewall rules and role-based access controls.

5. User Rights & Account Deletion

In full compliance with Google Play Store Developer Policies and Apple App Store Review Guidelines, you have the right to request deletion of your account and all associated personal data at any time.

You can request account deletion in either of two ways:

1. In the App: Go to Profile → Settings → Delete Account.
2. Via Web Portal: Submit your request directly on our public portal: Pamba Fresh Account Deletion Portal.

Upon submission, active subscriptions are cancelled immediately and personal data is permanently deleted from active databases within 7 business days, except records strictly required for legal tax audits.

6. Contact Our Privacy Officer

If you have any questions, privacy concerns, or data requests, please contact us at: